FAQ

Ready to roll the dice at the Simsinos casino?
Simply click on 'Create an account' to get started. Fill in the required fields with your information, and follow the easy steps to complete your registration. Welcome to the excitement – we can't wait to have you on board!

You can only have one account on Simsinos Casino.
If you have an old account, please contact our customer support team.

Account verification is necessary for your security. We will send you an email with links to securely download your supporting documents.

To reset your password, follow this link. Enter your email and click on the button to receive a password reset link.

To review your betting history, you can access the 'History' section located within the cashier. Then, select 'bets' and you'll find a comprehensive overview of all the game rounds you have participated in.

At Simsinos Casino, we prioritize the safety and security of your personal and financial information. Our platform operates under a strict gaming license, ensuring regular checks for creditworthiness and compliance with online casino regulations.

We protect all data communication through 256-bit Secure Socket Layer (SSL) encryption. This advanced encryption safeguards your data during transmission, making it accessible only to authorized personnel. Our payment processing systems are equally secure, utilizing the latest technologies to keep sensitive information like credit card and account numbers safe during all financial transactions.

Moreover, we adhere to rigorous data protection protocols, where your personal data is:
- Treated in accordance with your rights.
- Managed fairly and lawfully.
- Collected for specific, legitimate purposes and is neither excessive nor irrelevant.
- Stored securely to prevent unauthorized access.

Your Username and Currency cannot be modified. All other account details can be changed by sending us an email at [email protected].

Certain information is requested to ensure an accurate request. You would need to provide:

- Full name
- Username
- Date of birth
- Old information to be changed
- New information to be set

Please note that if the change is related to identity or address, further documents such as proof of identity or proof of address must be provided.

For more information or any specific requests, feel free to contact our Support, who will be glad to assist you.